Terms and Conditions

All amounts are in U.S. dollars, excluding applicable taxes and separately approved charges. Only expressly purchased Services are included. Consultation and project fees do not renew. Purchased subscriptions renew monthly until canceled under Section 8. No Website Care charge is collected with a project deposit or during pre-launch preparation.

Consultation: $99 pays for preparation and live review of a short formal conversion report, not delivery of a copy. The fee becomes nonrefundable for Client cancellation once preparation begins. One reschedule is included with at least 24 hours' notice. See Sections 3.11 and 9-10.

Conversion optimization: up to ten agreed existing core pages on the current platform and hosting; basic Google Analytics setup and verification normally for phone-link clicks and successful form submissions; two consolidated revision rounds; and 30 days of post-launch defect corrections. No ongoing analysis or paid call tracking is included. Website Care is optional and subject to compatibility. See Section 3.12.

Rebuild: up to twenty agreed core pages, two consolidated revision rounds before launch, a documented transition plan, and connection of an existing or newly registered domain. Eligibility, content migration, blog treatment, forms, tracking, supported integrations, and any publishing workflow are defined in the written scope accepted before the deposit. Additional complexity requires prior approval.

Report delivery: the final website conversion report is delivered electronically with the completed, fully paid website work, whether a rebuild or conversion optimization. Report delivery is independent of Website Care. Consultation payment alone does not purchase the report file. See Section 13.

Website Care: where purchased and compatible, $149 per month covers the agreed hosting, HTTPS, backups, routine technical upkeep, uptime monitoring and monthly form checks, up to $25 per year for one standard domain when managed by RRP, an optional business mailbox on request, and one consolidated minor-edit request of up to 30 minutes per monthly Service Period without rollover. Client may retain existing domain and email providers; unused allowances do not reduce the package price. See Sections 3.7-3.9.

Outreach and coordination: the initial period is 30 days from the applicable Service Start Date. Coordination includes up to 10 completed referral meetings per covered Location per Service Period, as a workload allowance rather than an appointment promise. The standard single-location introductory goal of approximately 4-8 booked appointments is a planning target only; it does not automatically apply per Location or on renewal. Attendance, referrals, jobs, revenue, and profit are not guaranteed.

Website and consultation services do not include referral outreach, ongoing SEO campaigns, or guaranteed conversion improvements, traffic, rankings, inquiries, jobs, or revenue. Subscription fees are paid in advance. Cancel before the next renewal charge by emailing support@restorationreferralpartners.com. See Sections 7-9.

These Terms, the checkout or payment page accepted by Client, any mutually accepted written order summary or website project scope, and any later written amendment expressly accepted by both parties form the entire service agreement (the "Agreement"). An "Order Summary" means the accepted checkout details together with any other mutually accepted written record identifying the purchased Services, enrolled Locations, selected add-ons, project scope, initial and renewal charges, and agreed scope variations. For website projects, the approved written project scope forms part of the Order Summary. Email acceptance by authorized representatives may constitute written acceptance.

The Order Summary must identify the purchased Services, applicable quantities, Service Start Date or start trigger, initial charge, and, for each subscription, the ongoing monthly total and first renewal date or the method for determining it. For outreach, it must identify the number of enrolled Locations and which receive Meeting Follow-Up Coordination. For a website rebuild, conversion optimization, or handoff project, a discovery review and written scope must be completed and accepted before collecting the project deposit. That scope must identify the selected service, total project price, payment milestones, agreed core page plan, content responsibilities, included migration and blog work if any, agreed forms and integrations, measurement setup, intended publishing workflow if any, domain and existing-email approach, material platform requirements, and whether Website Care is included. The standard rebuild covers up to twenty agreed core pages; standard conversion optimization covers up to ten existing core pages. Website Care is optional for conversion optimization and requires separate express acceptance and compatibility confirmation. Its start trigger and actual start and first renewal dates are confirmed under Sections 7.2-7.3. A $99 consultation is separately ordered under Section 3.11 and does not require acceptance of a website project scope. Location names, agreed service areas, routing contacts, and implementation details may be refined in a mutually approved onboarding record before the affected work begins.

Additional Locations, websites, or add-ons require express approval; accepting these Terms alone does not purchase every service listed here.

If a conflict exists, a mutually accepted Order Summary or amendment controls for the specific commercial terms it expressly addresses; otherwise, these Terms control. RRP will resolve any material inconsistency between checkout charges and an accepted Order Summary with Client before collecting the affected charge. General website descriptions do not modify the Agreement or create a guarantee unless expressly incorporated into an accepted Order Summary.

The Services are offered only to businesses and persons acting for business purposes, not for personal, family, or household use. Client represents that it is a legitimate business, that the information it provides is accurate, and that it has legal capacity and authority to enter into the Agreement.

The "Services" are the referral outreach, Meeting Follow-Up Coordination, website design and setup, website conversion consultation, conversion optimization of an existing website, Website Care, website handoff, and related work expressly purchased in the Order Summary. Sections 3.1-3.4 describe outreach and coordination; Sections 3.5-3.12 describe website and consultation services. Purchasing one category does not enroll Client in another.

3.1 Referral outreach

RRP provides managed referral-partner prospecting and outreach services for mold remediation and restoration businesses. Depending on the campaign plan, Services include market research, prospect sourcing, personalized commercial outreach, campaign follow-up, reply handling, scheduling assistance, and campaign reporting. Potential referral partners include property managers, real estate professionals, home inspectors, and other professionals reasonably selected for Client's market.

RRP may refine targeting, messaging, volume, cadence, or channels based on available prospect data, campaign response, deliverability, legal or platform requirements, and professional judgment. Unless expressly stated in the Order Summary, no fixed number of prospects, messages, or outreach touches is promised.

3.2 Location coverage

A "Location" is a distinct operating branch or separately managed service market identified in the Order Summary or approved onboarding record. Its agreed service area may include several towns. A city, postal code, or ordinary service-area boundary does not by itself create a separate billable Location. Standard RRP covers one Location. Multi-Location Outreach covers two to five enrolled Locations; six or more require an accepted custom proposal.

Multi-Location Outreach includes targeting by agreed market, routing of replies and appointments to the designated team, reasonable coordination of overlapping territories to avoid duplicate outreach, and campaign reporting by Location. Client will identify existing relationships, excluded contacts, overlapping branches, and routing priorities. RRP does not promise an equal prospect supply or equal results at every Location. Unless expressly agreed in writing, the Services do not provide exclusive territories, exclusive referral sources, or a restriction on RRP serving other businesses in the same market. RRP will not disclose Client's Confidential Information to another client.

3.3 Meeting Follow-Up Coordination

This is a separately purchased add-on, available for one or more specifically selected Locations. It is not automatically included in outreach or required for a multi-location account. Unless the Order Summary states otherwise, it accompanies active RRP outreach at the covered Location and includes: human review of AI-assisted meeting summaries or Client-provided recaps; concise meeting notes in the agreed CRM; creation and assignment of routine follow-up tasks under agreed assignment rules; and a weekly review of outstanding actions and Client-reported progress.

The allowance is up to 10 completed referral-partner meetings per covered Location during each paid Service Period. A covered meeting must have taken place, relate to that Location's agreed referral-development scope, and have usable, lawfully obtained notes, a transcript, or a Client recap. A no-show or canceled meeting does not use the completed-meeting allowance. A rescheduled meeting counts when it actually takes place. Each meeting counts once, regardless of the number of attendees; a meeting involving several Locations is assigned to one agreed Location for allowance purposes.

The allowance is a limit on coordination work, not a commitment to generate 10 meetings. Allowances are separate by Location and Service Period; unused capacity does not roll over, pool across Locations, or create a credit or refund unless agreed in writing. Work above the allowance requires prior agreement on scope and any additional fee. RRP may defer excess work without automatically charging an overage or upgrading the subscription.

The standard coordination scope covers one agreed meeting platform and one CRM for Client, shared across covered Locations. Compatibility, access, covered meeting types, any duration limits, task assignment rules, and review cadence are confirmed before launch. Routine manual CRM entry may be used. Additional systems, historical backlogs, unusual meeting-review requirements, custom development, and complex integrations are separately scoped. RRP requests clarification for consequential ambiguities and does not invent commitments absent from the available source information.

3.4 Responsibility boundary

Client conducts substantive meetings, explains its services, makes pricing and operational commitments, supplies requested materials, completes assigned tasks, and develops the referral relationship. Coordination does not include sales closing, negotiation, substantive post-meeting prospect communication, repeated pursuit of employees until tasks are completed, emergency dispatch, or real-time monitoring. Weekly review covers agreed tasks from supported meetings during the active coordination term; it does not make RRP responsible for task completion or indefinite follow-up after that term ends.

Unless the Order Summary expressly says otherwise, outreach and coordination exclude advertising spend, consumer lead generation, a CRM or other software subscription, meeting attendance by RRP, on-site business development, and other work outside the agreed scope. Website Care includes only the hosting, domain, mailbox, and related services expressly described below.

3.5 Professional Website Setup / Restoration Website Rebuild

The standard managed package is for one qualifying restoration or remediation business website serving one primary operating location and its agreed service area. A qualifying site has a reasonably accessible existing platform and accounts, usable business content, and content and functional requirements that fit the approved standard scope. A first website may also qualify. Discovery determines fit before payment. Multiple independently operated branches, extensive content archives, inaccessible or disputed accounts, substantial original writing, and unusual functionality may require a custom quote; the page allowance alone does not establish eligibility.

The standard build includes up to twenty agreed core pages; a cohesive, mobile-friendly design using reusable layouts for related service or location pages; customization with approved branding and business information; refinement of existing copy, headlines, service information, and calls to action; click-to-call links; at least one standard inquiry form as specified in the scope; basic page titles, descriptions, headings, and indexability checks; reconnection of the ordinary analytics, tracking scripts, and third-party embeds expressly identified in the scope; and two consolidated revision rounds before launch. Core pages are the standalone business, service, service-area, contact, and supplied policy pages listed in the approved page plan. Twenty pages does not mean twenty independently designed layouts or unlimited original writing. Substantial new copy, research, extra pages, or additional systems require prior approval of scope and price. The final website conversion report is delivered with the completed, fully paid rebuild under Section 13; it is not delivered as part of the separately purchased consultation.

Transition planning and migration. RRP will review reasonably identifiable existing pages, useful content, internal links, blog structure, forms, analytics and other relevant scripts, and hosting, domain, and email dependencies, using available site information and the access Client supplies. Where available, Client will provide analytics or search-console access to help identify important URLs. Before affected build or migration work begins, RRP will document the agreed page and content inventory, what is being retained or transferred, proposed URL changes and redirects, the treatment of excluded content, and the agreed launch checks. RRP will preserve useful existing URLs where practical, implement the agreed mapping and appropriate permanent redirects for changed URLs where supported, update relevant internal links, and check applicable canonical URLs, sitemap, and indexing settings within the approved scope. Ordinary transition work identified in the standard scope is included; complex migrations are quoted separately. No preservation of rankings or traffic is guaranteed.

Blog and publishing scope. The twenty-core-page allowance does not automatically include every historical post, media file, or archive, and is not authorization to discard valuable existing content. A straightforward blog transfer may be included in the standard price when expressly accepted in the written scope. The scope must identify the posts or archive included, handling of media, URLs, and formatting, and any ongoing publishing interface or handover instructions. Blog posts carried over under an approved archive scope are counted separately from the twenty core pages unless expressly stated otherwise. Extensive archive cleanup, reconstruction, rewriting, or unsupported transfers require a separate quote. Any proposed removal or consolidation of existing content must be disclosed and approved as part of the transition plan. Ongoing article creation and publication services are not included in the build fee.

Setup includes connecting Client's existing domain or a new domain selected under Section 3.8. RRP will recommend a suitable website platform and any CMS or publishing workflow in light of the existing site and approved requirements; no particular builder, host, or headless architecture is promised. Material platform, editing, licensing, portability, and third-party cost limitations known during discovery will be disclosed before scope acceptance. Newly discovered limitations or requests will be discussed before changing the scope or adding charges. Onboarding refines implementation details; it does not authorize an undisclosed reduction of the approved deliverables or an additional charge.

Unless separately agreed, website services exclude ongoing SEO campaigns, advertising, business-listing management, new logo design, original photography, substantial original copywriting, ongoing blog writing, ecommerce, portals, payment collection, custom booking or CRM workflows, additional independently operated locations, bulk city-page production, custom software, complex integrations, and legal-policy drafting or legal/accessibility certification. Ordinary supported embeds and existing tracking identified in the scope are not excluded merely because they are third-party services. Readable, accessible design practices are part of reasonable professional care; no particular audit or compliance certification is included. Client may supply approved legal notices for placement within the agreed page plan. RRP will use reasonable care and skill in performing the purchased website work.

3.6 Previews, revisions, approval, and delivery

A sample or preview website is a starting concept, not a final deliverable or authorization to publish unverified claims. Client must verify names, contact details, services, service areas, credentials, claims, reviews, and imagery before approving publication. RRP will not knowingly fabricate testimonials, certifications, project history, or other factual claims. Images may be Client-supplied, appropriately licensed, or illustrative; they must not misleadingly represent actual Client work or personnel.

A revision round is one consolidated set of feedback from Client's authorized contact on the presented design and content. The two included rounds cover adjustments within the approved scope, not a new concept or expanded functionality. RRP will identify requests outside that scope and obtain approval for additional charges before performing them. Correcting an error introduced by RRP or a failure to meet the agreed scope does not consume a revision round or the monthly minor-edit allowance.

For a standard rebuild, RRP targets launch approximately three to four weeks after receiving the required information, materials, account access, and approvals needed to begin the agreed work. The conversion optimization schedule is agreed in the written scope or at kickoff under Section 3.12. RRP will confirm the working schedule at kickoff. These are estimates, not guaranteed deadlines. Client review time, additional requests, domain or provider processing, content complexity, and technical dependencies may affect timing. RRP will communicate material delays. For a rebuild or conversion optimization project, Client will provide timely consolidated feedback and written final approval, including by email, before the remaining project balance becomes due. Launch requires that approval, payment of the final balance, and completion of the agreed launch preparations. Silence does not constitute approval or authorize publication. Before launch, RRP will check representative current desktop and mobile browser views, contact links, HTTPS configuration, delivery of a test form submission, the agreed tracking connections, and the agreed URL, redirect, and indexing arrangements to the extent applicable to the purchased scope. A preview alone does not complete the paid website work.

For a replacement website, RRP will ordinarily prepare the new site separately from the live site, restrict premature indexing of the working version where supported, and connect the domain after Client approves launch and pays the remaining balance. The existing site should remain live during preparation, subject to Client maintaining its existing services. RRP will review reasonably identifiable domain, hosting, and email dependencies, coordinate the agreed cutover, and retain a reasonably recoverable copy or suitable rollback arrangement for the changes under its control. An agreed move to a new domain requires additional transition planning; purchasing a new domain does not transfer an old domain's search history or reputation automatically. Domain changes and third-party processing may take time; instant switching, unchanged rankings, and uninterrupted availability are not guaranteed.

For 30 days following launch, RRP will perform reasonable follow-up checks of the agreed forms, tracking setup, transition, and technical indexing settings to the extent included in the project scope, and correct reported defects in its delivered work that prevent the agreed functions from operating as delivered. A defect reported within those 30 days remains covered if reasonable correction extends beyond that period. This applies to both rebuilds and conversion optimization. It does not include new content or functionality, changes made by Client or another provider, failures caused solely by later third-party changes, or ongoing conversion analysis, SEO, or ranking monitoring. These project-related correction obligations do not require a separate fee or use revision or minor-edit allowances; they apply whether or not Website Care is purchased and survive care cancellation, subject to reasonable access. Applicable breach rights remain available under Section 19.

3.7 Website Care

Each purchased subscription begins at launch and covers the associated website. It includes managed hosting, HTTPS, the domain and mailbox services in Sections 3.8-3.9, routine technical upkeep of the delivered platform and included components, reasonable security and update management appropriate to that platform, uptime monitoring, a monthly check of delivery through the included inquiry form, and reasonable troubleshooting of the delivered website. It does not include active management of Client's independently maintained systems or unsupported additions unless separately agreed. For conversion optimization, Website Care is optional, is available only for a compatible website and agreed support arrangement, and is not activated by payment of the optimization deposit or balance. Client may retain its existing platform, hosting, registrar, and email providers; the accepted care scope must identify which services RRP will actually provide or manage, any agreed hosting transition, and any third-party costs Client continues to pay. Independently retained services are not canceled or replaced without separate authorization, and declining included hosting or other allowances does not reduce the $149 monthly care price unless expressly agreed.

RRP will maintain backups or recoverable versions appropriate to the delivered platform, including the website's database, CMS content, media, and configuration where needed to restore the agreed site. Source-code version history alone is not a backup of dynamic content. The backup and recovery approach and any material provider limits will be confirmed during onboarding. Recovery from available backups for ordinary incidents within the managed site is part of reasonable troubleshooting; permanent archives, retention of every historical version, mailbox archives, forensic recovery, and guaranteed recovery times are not included. Client should retain copies of its own business materials and important messages. Automated uptime checks do not promise continuous human review or immediate incident response. Support is provided during ordinary business hours, without a guaranteed response or resolution time, emergency dispatch, or an uptime service-level agreement.

Website Care includes one consolidated minor-edit request requiring up to 30 minutes of work per monthly Service Period. Examples are changing existing text, replacing supplied photos, and updating hours or contact details. This allowance is separate from routine technical upkeep and correction of RRP-introduced defects. Unused time does not roll over, pool between websites, or create a credit or refund. New pages, redesigns, new functionality, substantial copy development, and work exceeding the allowance require a separately approved scope and fee. RRP may defer excess work without automatically charging an overage. Client-requested edits received too late to complete in the period may be scheduled in the next period by agreement; delays caused solely by RRP do not forfeit an otherwise eligible timely request.

Hosting is for the agreed business website and ordinary use. Third-party storage, traffic, form, or email limits may apply. RRP will discuss any material capacity issue and obtain approval before imposing an additional paid plan or charge. RRP may take proportionate immediate action to address abuse or a security threat under Section 19.

3.8 Domain connection, registration, and management

Client may use an existing domain or ask RRP to register an available, standard, non-premium domain. When RRP manages the domain and its renewals, the managed package covers registration and renewal costs up to $25 per registration year for one domain while Website Care is active and paid. If an approved new domain must be registered during the build, its first registration-year allowance is included in the managed project and does not start Website Care billing or create a second allowance at launch. There is no cash value, rollover, or automatic credit for an unused allowance, a Client-managed domain, or a lower-cost domain. Premium domains, aftermarket purchases, additional domains, redemption or restoration fees, and costs above the allowance require separate written approval. RRP will notify Client of a known renewal cost above the allowance in time to choose an approved payment or alternative arrangement. No extra charge is authorized merely by these Terms.

Client approves the domain before purchase and is responsible for its business-name and trademark choice. RRP will register the domain for Client's benefit using Client as the registrant/registered name holder, subject to the registrar's procedures, and will not claim ownership of Client's domain. RRP may act as an authorized administrative or technical contact. Client must provide accurate registrant details and complete required verification. RRP will use reasonable care to manage included renewals while Website Care is active and paid; domain availability, registrar approval, and uninterrupted registration cannot be guaranteed regardless of circumstances.

An existing Client-owned domain may be connected without changing ownership and generally without transferring it to a different registrar. Before making changes, the parties will confirm whether RRP will administer and fund renewals within the allowance or whether Client will keep responsibility for its registrar account and renewals. RRP will review the existing domain settings and known email dependencies, make the website-related changes needed for the agreed connection, and preserve the records needed for Client's existing email service. A material change to email routing, authentication, or mailbox configuration requires Client's separate approval. If a shared hosting or DNS dependency prevents a straightforward website-only change, RRP will explain the issue and agree on a transition approach with Client before proceeding. Registrar rules, verification, transfer locks, and processing times may delay a transfer even when the website can be connected by other means. Domain control and transition on cancellation are addressed in Section 19.

3.9 Business email and forms

Client may keep its existing email provider and mailbox setup. Purchasing website services does not authorize migration, replacement, or cancellation of that email service. Client remains responsible for the subscription fees, administration, and provider support for independently retained email services. A website transition does not require use of RRP's included mailbox.

On Client's request, Website Care includes setup and ongoing service for one standard business mailbox associated with the approved domain, normally provided through IONOS, with webmail access and ordinary connection instructions. Any agreed configuration performed during website preparation does not start Website Care billing before launch. The optional mailbox is included at the same package price; declining or not using it does not create a discount, credit, or replacement allowance. Provider storage and acceptable-use limits apply. Additional mailboxes, historical email migration, bulk outbound email, and ongoing troubleshooting of Client's phones, computers, or desktop email applications are outside the package unless separately agreed. Requested changes to existing email infrastructure require agreement on scope and any additional fee before work begins.

The included website form will deliver inquiries to Client's chosen business inbox, which may be an existing address with another provider or the optional included mailbox. RRP may use the mailbox provider or a separate suitable sending service; a promise to deliver to an inbox is not a promise to send through that same provider. Any required change to existing email settings remains subject to the approval process in Section 3.8. Ordinary sending needed for the included form is covered by Website Care, subject to the capacity process in Section 3.7. RRP will use reasonable server-side credential protection and appropriate anti-abuse measures. Spam filters, invalid visitor details, abuse controls, and third-party failures may prevent or delay individual messages; no particular delivery rate is guaranteed. Client must monitor its inbox and spam folder, maintain access, promptly report problems, and respond to inquiries. RRP does not monitor or answer website inquiries, provide emergency dispatch, or guarantee an emergency response. For conversion optimization without Website Care, Client continues to fund and maintain its existing or separately approved form-delivery service; the project includes only the form changes and verification specified in the written scope, not recurring sending-service costs or ongoing monitoring.

Forms are intended for ordinary contact information and service inquiries, not payment-card data or other sensitive records. Client must disclose requested changes to data collection, tracking, advertising tags, and integrations so required notices, consent features, security, and scope can be reviewed before implementation. Client is responsible for approving policies and notices appropriate to its business; RRP remains responsible for laws applicable to RRP's own performance. Neither party may instruct the other to bypass privacy, consent, or security requirements.

3.10 Website + Handoff

A website for Client-managed hosting is available only through a separately accepted custom quote stating its price, payment milestones, deliverables, and handoff requirements; no fixed handoff price is implied by the managed package. Unless that quote states otherwise, it includes the core scope and two revision rounds agreed under Sections 3.5-3.6, one deployment to a mutually agreed compatible hosting account controlled by Client, connection to Client's chosen domain, transferable website files and any required CMS content/database export, basic deployment and publishing information, and the agreed inquiry form configured with a suitable Client-owned service or account where needed. Client must retain or create and fund the required hosting, domain, email, and form-service accounts and provide appropriate access. Existing email may remain in place, subject to Sections 3.8-3.9; no email migration is automatically included or authorized. RRP will confirm compatibility, transition requirements, and scope before accepting the handoff order. Deployment to an arbitrary or incompatible host, conversion to a different platform, or repeated migration is not included.

For 30 days after deployment and written handoff notice, RRP will correct reported defects in its delivered work that prevent the agreed functions from operating as delivered. This includes a timely reported defect even if the reasonable correction work extends beyond the 30 days. It does not include new content, new features, changes made by Client or another provider, or failures caused solely by later third-party changes or Client administration. Applicable breach rights remain available under Section 19. No RRP hosting, domain renewal, ongoing mailbox service, recurring care, or indefinite support is included. Client assumes operation, backups, security upkeep, and third-party fees after handoff.

3.11 Website Conversion Consultation

The consultation is a separately purchased, one-time $99 business consultation, payable in full before report preparation and the scheduled session. It includes preparation of a short formal website conversion report and a live review of its principal findings, opportunities, and recommended next steps for Client's website. The appointment duration and format are stated at booking. The review may use screen sharing. It is a focused conversion review, not an exhaustive technical, security, SEO, legal, or accessibility audit, and does not include implementation of website changes.

The $99 is a separate service fee, not a deposit, and is not credited toward a later rebuild, conversion optimization project, or Website Care. Client is not obligated to purchase further work. The consultation includes review of the report during the session, but does not include delivery of the report file or a copy, or a separately delivered written audit or action plan. A completed website project includes delivery of the final report as described in Section 13; consultation payment alone does not entitle Client to that later deliverable. Cancellation, rescheduling, and no-show terms are in Sections 9-10.

3.12 Existing Website Conversion Optimization

The standard service costs $2,450 for one qualifying existing restoration or remediation business website and includes conversion-focused improvements to up to ten agreed existing core pages on Client's current platform and hosting. The fee is paid in two equal installments: a $1,225 down payment after written scope approval and a $1,225 pre-launch balance after Client's written final approval and before the approved changes go live. The down payment is part of, and not additional to, the $2,450 total. No recurring subscription is included or automatically activated.

The written scope identifies the ten-or-fewer core pages and the improvements agreed for each page or shared site component. Core pages are the standalone business, service, service-area, contact, and supplied policy pages in the approved page plan. Work may include refinement of headlines and existing copy, calls to action, contact paths and inquiry forms, approved trust and review elements, and mobile layout or readability within the existing site. Shared navigation, footer, template, or tracking changes may also appear on other pages; that does not add individual optimization of those pages to the scope. The allowance does not mean ten independently redesigned layouts, ten new pages, a full rebuild, or unlimited changes. Discovery must confirm usable platform access, technical compatibility, and that the agreed improvements fit the standard scope before the down payment is collected. A page count alone does not establish eligibility. Material limitations or additional work are disclosed and separately quoted before commitment.

Basic Google Analytics conversion measurement is included. RRP will set up or verify Google Analytics 4 for the agreed website and configure and verify the agreed conversion events, normally phone-link clicks and successful inquiry-form submissions. The scope identifies the relevant links and forms, event definitions, required account access, and any platform or third-party constraints. RRP will perform representative test interactions and verify event receipt through available Analytics testing or reporting tools, and provide a brief setup record with the completed work. A phone-link click measures a click, not a connected call, qualified lead, appointment, or sale. Form measurement is configured against a supported successful-submission signal or confirmation; a generic submit-button click alone is not treated as a successful submission. If a limitation prevents the agreed measurement, RRP will disclose it and agree on a supported approach or scope change before affected implementation; it will not silently omit the agreed setup.

Measurement requires appropriate Client-controlled Analytics access and any approved website or tag-management access. Client retains ownership and access to its Analytics account and property. RRP will not intentionally send visitor names, email addresses, phone numbers, message contents, or other personally identifiable information to Analytics. The parties will address required notices and consent controls under Section 3.9 before implementation. Browser settings, consent choices, blockers, platform changes, and third-party processing may limit recorded data; complete attribution or exact agreement with other records is not guaranteed. The price does not include ongoing analysis, recurring performance reports, ongoing experimentation or A/B testing, paid call tracking, call recording or attribution services, advertising management, or complex integrations unless separately agreed. Necessary material third-party charges require prior approval.

Conversion optimization includes two consolidated revision rounds within the approved scope under Section 3.6 and the 30-day post-launch defect corrections described there. RRP will confirm the estimated schedule at kickoff. RRP will use staging, previews, or another agreed review method where practical, retain an appropriate backup or rollback arrangement for changes under its control, and obtain written final approval and the pre-launch payment before releasing the approved changes to the live site. If separate staging is impractical, the parties will agree on a review and release plan before implementation; this does not authorize premature publication of unapproved changes. The existing site's earlier publication is not the Launch Date for the optimization project. Final report delivery accompanies the completed, fully paid work under Section 13.

Client normally keeps and remains responsible for its existing platform, hosting, domain, email, third-party licenses, and their recurring fees. No hosting migration, platform replacement, domain or email transfer, or separately quoted Website + Handoff package is required solely to purchase conversion optimization. Any such additional work requires prior agreement. RRP is responsible for the agreed changes, not remediation of every preexisting site defect or maintenance of the entire existing site. Website Care is optional at $149 per month, subject to compatibility, an accepted care scope, and separate recurring-payment authorization. Without purchased care, Client remains responsible for ongoing operation, backups, security upkeep, and maintenance after completion, without limiting RRP's project correction obligations. The exclusions in Section 3.5 otherwise apply to optimization. No conversion-rate improvement, inquiry volume, ranking, job, or revenue result is guaranteed.

A "Referral-Partner Appointment" is a meeting scheduled through the campaign or designated scheduling process with a prospect who reasonably appears to fall within a targeted referral-partner category and service territory based on available information. It does not represent that the prospect has a current mold project, will attend, will refer work, has exclusive decision-making authority, or will enter into a relationship with Client. An introduction is not itself an active referral partnership.

For the standard single-location Founding Client Program, RRP's initial goal is approximately 4-8 booked Referral-Partner Appointments during the initial 30-day period, subject to timely onboarding and adequate market availability. This is a planning target only, not a minimum commitment, warranty, service-level agreement, or refund condition. It is not automatically multiplied by the number of Locations and does not establish a standing target for renewal periods. Any multi-location campaign targets must be expressly identified as account-wide or per-Location in the Order Summary and remain non-guaranteed unless a separately signed amendment expressly provides otherwise.

Results vary based on market size, territory, available prospect data, sender reputation, deliverability, campaign response, calendar availability, positioning, seasonality, and other factors outside RRP's control. RRP does not guarantee any number of replies, appointments, attended meetings, referrals, projects, revenue, profit, or return on investment. Client-reported inquiries, jobs, and revenue may be recorded but are not independently audited or necessarily attributable solely to RRP.

Client will cooperate reasonably and provide accurate, complete, and timely information needed to perform the Services, including legal and trade names, service territories, business descriptions, contact information, scheduling links or availability, approved claims, exclusions, licensing or certification information, and required access or approvals.

• Client will complete onboarding promptly, review campaign information within a reasonable time, and designate an authorized account contact and the appropriate contact for each Location.
• Client will keep calendars accurate, maintain reasonable appointment availability, monitor bookings, notify prospects of necessary changes, attend meetings on time, and conduct its own qualification, sales, contracting, service delivery, and substantive follow-up.
• Client will provide accurate Location boundaries, routing instructions, existing-relationship exclusions, and suppression information, and promptly communicate changes.
• For coordination, Client will provide approved access to the agreed CRM and meeting platform, lawful meeting records or timely recaps, responsible task owners, and reasonably accurate updates on task completion and outcomes. Client remains responsible for licensing and administering its systems.
• Client will not supply false, misleading, infringing, unlawful, or unsubstantiated outreach claims, or sensitive personal information unnecessary to the Services.
• Client will promptly notify RRP of meeting changes, complaints, opt-outs, access problems, or other matters relevant to performance and compliance.
• For website services, Client will approve the written scope before paying the deposit, supply materials it has permission to use, identify important pages and blog content, disclose known forms, analytics, integrations, and domain/email dependencies, provide requested account access through reasonable secure methods, complete provider verification, and give timely consolidated feedback and final approval. Client will identify the authorized decision-maker and coordinate any incumbent provider or other required stakeholder. Client will not send passwords or other secrets through ordinary website inquiry forms or ordinary email and will use available account security features. For conversion optimization, this includes existing platform, hosting, form-service, and Google Analytics access needed for the agreed changes and measurement tests. Client will maintain required provider subscriptions and licenses and coordinate access with any incumbent provider. The consultation requires the website address, relevant business context, and any separately agreed access, not a website-project deposit.
• For a replacement website, Client will keep its existing hosting, domain, and email services active until the transition and any shared dependencies have been reviewed. Client is responsible for retaining needed copies of its old site and records, and for canceling any old subscriptions after confirming they are no longer needed. RRP will not cancel Client's existing provider accounts without separate authorization.

For website projects, RRP will contact Client within one business day after receiving the approved-scope deposit to coordinate kickoff and request the required materials and access. A business day is Monday through Friday, excluding U.S. federal holidays, in the Eastern Time zone. The detailed page, migration, and publishing arrangements will be confirmed within the approved scope before affected implementation begins. Neither a request for technical access nor payment authorizes cancellation of an existing provider or a change to existing email outside the agreed scope.

Client-caused delays, incomplete records, missing permissions, or unavailable systems may delay affected work. They do not automatically extend an already active paid Service Period, reset an outreach introductory period, or suspend an already active subscription. For a website awaiting launch, delay does not start Website Care, accelerate the final project payment before approval, or permit a deemed launch. RRP may pause affected project work and agree on a revised schedule; any restart fee or additional work requires prior written approval. Any different start date, extension, or credit must be agreed in writing, subject to rights that cannot lawfully be waived.

When referral outreach is purchased, Client authorizes RRP and its service providers to identify prospective business referral partners and send business outreach on Client's behalf using approved Client identity, contact details, positioning, and scheduling information. Client grants RRP the limited rights described in Section 14 for that purpose. A consultation or website purchase alone does not authorize an outreach campaign on Client's behalf.

RRP will use commercially reasonable efforts to operate campaigns in compliance with laws applicable to RRP's performance, including applicable commercial email requirements. RRP may include sender identification, a valid postal address, advertising disclosure where required, and an opt-out method; maintain suppression records; and stop or modify outreach when reasonably necessary for compliance, deliverability, platform rules, or reputation protection.

Client remains responsible for the legality and accuracy of Client-supplied materials, claims, credentials, service descriptions, and instructions, and for Client's own communications after a prospect is delivered or books a meeting. Client will not direct RRP to contact persons known to have opted out, use unlawfully obtained data, conceal identity, or make deceptive claims. Each party will reasonably cooperate with the other in addressing complaints and honoring applicable opt-out or suppression requests.

Unless expressly agreed in writing after legal and operational review, outreach is limited to the United States and the Services do not include consumer text messaging, prerecorded or artificial-voice calls, or outreach to jurisdictions requiring a different consent framework. A website may be publicly accessible from other jurisdictions; this does not expand RRP's agreed outreach scope.

Meeting capture and AI processing. When coordination is purchased, Client authorizes processing of lawfully supplied meeting information solely as needed for the agreed Services, subject to Sections 11-13. Acceptance at checkout is not consent on behalf of a prospect or other meeting participant to recording, transcription, or AI note-taking. Before capture or third-party processing begins, the party arranging it must provide the required notices and obtain and document all permissions and consents required for the participants and applicable jurisdictions. Each party remains responsible for its own conduct and will reasonably cooperate on these requirements.

Client will not provide unlawfully obtained recordings or instruct RRP to bypass recording notices, consent controls, or access restrictions. RRP may decline or stop capture or processing where required permission is uncertain or a participant objects. The parties may use a lawfully prepared written recap instead. RRP will not activate automated capture merely because Client accepted these Terms.

7.1 Applicable fees

Unless an accepted Order Summary expressly states otherwise, the fees in the commercial summary above apply: one outreach Location costs $500 for the initial 30 days and $750 per month thereafter; two to five outreach Locations cost $500 per Location for the initial 30 days and $650 per Location per month thereafter; optional coordination adds $500 per covered Location during the initial 30 days and each subsequent monthly Service Period. Six or more outreach Locations require an accepted custom price. All amounts are in U.S. dollars, excluding applicable taxes and separately approved charges.

For one Location, the initial total is $500 plus $500 for coordination if selected, and the ongoing monthly total is $750 plus that $500 add-on. For two to five Locations, the initial total is $500 multiplied by the number of outreach Locations, plus $500 multiplied by the number of coordination Locations. The ongoing monthly total is $650 multiplied by the number of outreach Locations, plus $500 multiplied by the number of coordination Locations. Coordination is charged from its start even if the allowance is not fully used.

The standard qualifying managed website order consists of a $3,950 one-time Professional Website Setup / Restoration Website Rebuild fee and a separate $149 monthly Website Care subscription. A $1,975 deposit is due after discovery and acceptance of the written scope; the remaining $1,975 is due after Client's written final approval and before launch. The deposit is credited toward, and is not additional to, the total build fee. Final payment does not eliminate RRP's obligation to complete the agreed launch and deliver the final report under Section 13. Website Care is part of the managed rebuild package but is first charged at launch, not with the deposit or simply because a final-payment link is issued or paid. Custom projects and Website + Handoff follow their expressly accepted quotes. Client pays separately approved third-party costs as stated in the applicable scope. Purchasing website services does not activate outreach or coordination, and purchasing outreach or coordination does not activate website services. Canceling care does not trigger an automatic buyout, handoff fee, or repricing of the agreed project.

The Website Conversion Consultation is $99, paid in full upfront before report preparation and the scheduled session. It is a separate, nonrecurring fee and is not credited to later work. Report review is included; report delivery is not. Standard Existing Website Conversion Optimization is $2,450 total: $1,225 down after written scope approval and $1,225 after written final approval and before launch. It includes up to ten agreed existing core pages, basic Google Analytics conversion measurement setup and verification, two consolidated revision rounds, the final report delivered with completed work, and 30-day post-launch defect corrections. Website Care is optional for optimization at $149 per month, subject to compatibility and separate acceptance. Neither the consultation nor optimization payment automatically starts care or another subscription.

7.2 Start date and paid periods

For outreach and coordination, the "Service Start Date" is the initial payment/signup date unless the Order Summary identifies another date. Their first "Service Period" is 30 days beginning on the applicable start date; subsequent periods are monthly from their renewal dates. A consultation and one-time website work are nonrecurring services, not automatically renewing Service Periods. Consultation work may begin after payment when report preparation starts. Paid rebuild or optimization project work begins after receipt of the applicable deposit and the prerequisites needed for the affected work. Preparation performed for the separate $99 consultation does not by itself begin a later website project.

The "Launch Date" for a rebuild is the date the approved production website is made publicly available on the agreed Client domain following final approval and final payment. For conversion optimization, it is the agreed date the approved optimization changes are released to the existing live site after final approval and final payment, not the original site's publication date. A preview, staging site, deposit payment, elapsed estimated timeline, or unapproved publication is not launch. RRP will confirm the actual Launch Date in writing. RRP will deliver the final report with the completed work under Section 13.

For Website Care purchased with a rebuild or optimization project, care starts on the applicable Launch Date, and its first $149 payment covers the monthly interval beginning then. Each later care Service Period begins on its monthly renewal date. Care is not billed during pre-launch preparation or delays. Optional optimization care must be expressly accepted and its actual scope and compatibility confirmed before activation. Separately ordered support for an existing live site requires its own expressly accepted start date and price; it is not implied by a consultation, rebuild, or optimization order. A first-period outreach performance review does not postpone or condition outreach renewal.

7.3 Automatic renewal

Unless Client cancels under Section 8, outreach and coordination subscriptions renew on the day after their initial 30-day period ends and continue month-to-month at the applicable ongoing rates and approved quantities, charged in advance. Purchased Website Care renews at $149 per enrolled website one month after its Launch Date and monthly thereafter unless a different rate is expressly accepted. The payment processor may adjust a billing date when a month lacks the corresponding calendar date. The $99 consultation fee, website project deposits, launch balances, and handoff fees do not recur. Before acceptance, the Order Summary or checkout must disclose the applicable recurring total, start trigger, renewal method, and cancellation method. If the calendar Launch Date is not yet known at deposit, it will be confirmed with Client along with the care activation date, first renewal date, and recurring total before the first care charge. Client must expressly accept the recurring-care authorization before it is charged; if checkout at deposit did not capture that authorization, it must be obtained through a separate care checkout or equivalent written acceptance. Separately purchased services may have separate billing dates unless alignment is expressly agreed.

7.4 Payment authorization

Client authorizes RRP and its payment processor to charge the payment method on file only for the approved initial fees, expressly accepted recurring fees on the agreed schedule, applicable taxes, and other amounts Client separately approves. RRP will provide a separate payment request for the final website balance after Client's final approval. Paying the deposit alone does not authorize an automatic debit of the final balance; Client may pay that request or separately authorize the amount and charging date. Website Care authorization does not permit a charge before launch. Client will maintain accurate billing information and promptly update an expired or invalid payment method. Additional software subscriptions, integration work, meeting overages, or other services require separate approval of the relevant charges. The $99 consultation payment authorizes only that consultation, not a later project deposit, final balance, or recurring care charge. Optimization deposits and final balances require the same separate authorization process as rebuild payments.

7.5 Adding or changing scope

Adding Locations, coordination, consultations, rebuilds, optimization work, websites, pages, mailboxes, systems, migration, or custom work requires written agreement on the affected scope, start date, initial charge, recurring total if any, and any proration or billing-date alignment before RRP charges for the addition. An addition does not restart an existing Location's introductory period or Website Care billing cycle. A territory change that materially expands the agreed market may require a revised scope, but RRP will not unilaterally convert a city into another billable Location. Existing-care cancellation does not automatically purchase the Website + Handoff package; any requested migration work is quoted separately.

7.6 Reducing scope

Client may remove Locations or coordination for the next Service Period using Section 8's cancellation procedure. Unless otherwise agreed, reductions take effect at the end of the current paid period and do not create prorated refunds. The multi-location rate requires two to five active outreach Locations in the next period. If only one remains, that Location's renewal price becomes the standard $750 per month, plus any selected coordination. The introductory period does not restart. This disclosed tier adjustment is part of the agreed pricing schedule, not a discretionary price increase. RRP will confirm the updated scope and renewal total. If no outreach Location remains, related coordination also ends unless a separate continuing scope is accepted.

7.7 Future price changes

RRP may change unit prices for future renewal periods only by giving at least 30 days' advance notice. A change will not apply retroactively and will take effect no earlier than the first renewal following the notice period. Client may cancel before it takes effect. Client-requested quantity or scope changes follow Sections 7.5-7.6.

There is no long-term subscription commitment. Client may cancel all subscriptions or remove specified Locations, add-ons, or Website Care by emailing support@restorationreferralpartners.com from an authorized Client email address. If RRP provides an online subscription cancellation option, Client may also use it for the identified subscription. The request should identify whether it cancels the entire account or specified services. RRP must receive the request, or the provided online process must record cancellation, before the next renewal charge is processed to prevent renewal of the canceled scope. RRP will acknowledge the request; its failure to send an acknowledgment does not invalidate a timely, properly delivered cancellation.

For an active subscription, cancellation takes effect at the end of the current paid Service Period. Client should retain its request and any confirmation. A cancellation of Website Care received before care activation prevents the first care charge and is handled with the project arrangements below. RRP will confirm the charges for any Services Client keeps under Section 7.6. Removing outreach at a Location also removes its coordination at period end unless a separate continuing scope is expressly accepted.

Website Care and referral services are separate subscriptions. Canceling one does not cancel the other unless Client's request says so. Ordinary Website Care cancellation ends RRP-provided hosting, any RRP-funded mailbox service, any RRP-managed domain renewals, and maintenance at the end of its paid period; domain registration already paid for is not shortened. It does not cancel email or domain subscriptions that Client independently maintains with another provider. Client must arrange replacements for the RRP-provided services it needs to continue, and any needed migration, to avoid interruption. Cancellation does not revoke rights to a fully paid website under Section 14. File release and transition follow Section 19.

Client may ask RRP to stop a one-time website project, subject to Section 9. Canceling Website Care alone does not cancel a rebuild or optimization project or release an otherwise due project payment. If Client cancels care before launch but wants to complete the project, the parties will confirm completion, final approval, payment, and delivery arrangements in writing. The agreed project price remains unchanged unless Client approves a scope change. Upon full payment of that price, RRP will provide the agreed completed website files or optimization changes, transferable content, and final report; new-host deployment, platform conversion, and other additional handoff work require a separate approved quote. No care charge is imposed before the agreed care start date or where optimization care was not expressly purchased. A requested pause does not authorize an undisclosed restart fee or automatic re-enrollment in care.

A consultation may be canceled or rescheduled by contacting support@restorationreferralpartners.com, subject to Sections 9-10. Canceling or declining later website work does not refund a properly earned consultation fee or create a right to receive the consultation report.

Canceling does not reverse a valid charge already processed or create a prorated refund, except as required by law or expressly provided in the Agreement. RRP may continue performance through the paid period but may wind down earlier at Client's written request. Canceling a payment method, disputing a charge, or failing to pay does not by itself constitute proper cancellation. Renewal charges processed in error after a timely cancellation will be corrected.

Except where required by law or expressly agreed in writing, subscription fees are nonrefundable once the applicable Service Period begins, including when Client does not complete onboarding for an active subscription, keeps insufficient calendar availability, misses appointments, supplies no usable meeting records, does not use coordination or website-edit capacity, or does not use campaign opportunities. Website preparation, delay, or failure to approve a site does not begin a Website Care period or make a pre-launch care charge nonrefundable; a care charge processed before the agreed launch-based activation will be corrected.

Consultation fee. The $99 fee is refundable if Client cancels before RRP begins preparing the formal report. Once report preparation begins, the fee is nonrefundable for Client cancellation, a late reschedule, a missed appointment, or a decision not to purchase further work, subject to the rescheduling right in Section 10, RRP's obligation to perform the consultation, Section 19, and rights that cannot lawfully be waived. RRP will reasonably identify when report preparation began if a refund is disputed. This policy concerns the paid review service and reserved capacity; it does not require delivery of the report.

For a Client-requested website-project cancellation, the rebuild or optimization deposit is refundable before paid project work begins, less any separately approved, nonrecoverable third-party expense actually incurred. The pre-sale fit review, preparation of the initial quote, and report preparation or review performed for the separate $99 consultation do not by themselves begin the later website project or make its deposit nonrefundable. Once agreed paid project work begins, including detailed project planning, customization, or technical setup, the deposit is nonrefundable except as required by law or Section 19. A cancellation does not automatically accelerate the unapproved final balance. A final balance already due following Client's written final approval remains payable; once paid, it is nonrefundable for a change of mind, subject to RRP's remaining delivery obligations, Section 19, and nonwaivable rights. Custom project and handoff cancellation milestones must be stated in the accepted quote; absent different express terms, amounts paid for a one-time handoff project are nonrefundable once its agreed paid work begins. A partially paid project does not require delivery of completed website work, the final report, or transfer of unpaid deliverable rights; Client's own materials and domain remain Client's property.

Fees purchase the agreed Services and reserved capacity, not a specified number of results. Section 4's targets, Section 3.3's allowance, and the website launch estimate are not refund guarantees. This Section does not override correction of an erroneous charge under Section 8, RRP's obligation to perform the agreed scope, a refund due under Section 19, or rights that cannot lawfully be waived.

Client will raise a billing question promptly by contacting support@restorationreferralpartners.com and allow RRP a reasonable opportunity to investigate before initiating a chargeback. Nothing in this Section waives a right that cannot lawfully be waived. RRP may suspend Services while payment is overdue or disputed.

Paid consultation scheduling. Client may reschedule the $99 consultation once without an additional fee by giving at least 24 hours' notice before the scheduled start time and selecting a mutually available replacement appointment. A late request, additional reschedule, or no-show does not carry a right to another included appointment or a refund once report preparation has begun; any discretionary replacement session or additional fee requires separate agreement, and no additional charge is automatic. If Client cancels before report preparation begins, Section 9's refund rule applies. If RRP cancels or cannot conduct the consultation, Client may choose a mutually acceptable reschedule or a refund of the $99 fee, even if report preparation has begun. RRP's own reschedule does not use Client's included reschedule.

Referral-partner appointments. The following paragraphs concern outreach appointments and coordination, not the $99 paid consultation.

Prospect attendance is outside RRP's control. Campaign reporting may retain the original booking and separately identify a cancellation, reschedule, no-show, or later finding of poor fit. A rescheduled meeting is not counted as a new unique introduction solely because its time changed. RRP may assist with reasonable rescheduling within the agreed scope; replacement appointments are not guaranteed.

Client is responsible for attendance, qualification, and substantive follow-up. Responsibility for automated reminders or other scheduling tasks may be assigned in the Order Summary. Coordination applies only at Locations where purchased and to completed meetings within the allowance. A no-show may appear in outreach reporting without consuming that allowance.

RRP may use third-party providers for prospect data, email infrastructure, automated assistance, scheduling, analytics, payment processing, communications, website development, hosting, domain registration, business mailboxes, form delivery, and related operations. Those services may have their own terms, privacy practices, limitations, outages, or account requirements. RRP is not responsible for an interruption, data error, deliverability change, suspension, or other failure caused solely by a third-party system outside RRP's reasonable control, but RRP will use commercially reasonable efforts to manage providers and mitigate material service disruptions.

Client authorizes RRP to transmit Client information, campaign data, website content, and inquiry information to such providers as reasonably necessary to perform the Services, subject to applicable law and the provider arrangements selected by RRP. For website services, this includes authorized domain and DNS configuration, hosting, requested mailbox setup, and form routing within the agreed scope, subject to Sections 3.8-3.9's existing-email protections. RRP will identify any material Client account requirement or additional direct cost before Client commits to it; included Website Care costs are not separately billed without approval.

Website platforms and hosting are selected to suit the approved project and may include native WordPress, Lovable, or another appropriate system. RRP is not committed to a single builder or host. Any agreed CMS, publishing access, material dependencies, and known portability or licensing limitations will be documented in the written scope. Optional mailboxes provisioned by RRP generally use IONOS. A material platform or publishing-workflow change during the build requires Client's written approval and agreement on any effect on scope, price, or timing. For active care, RRP may make routine provider or infrastructure changes with reasonable notice of material operational effects, without materially reducing the purchased service; a change that materially alters Client's publishing workflow, access, or agreed deliverables requires agreement. This does not authorize replacement of Client's independently retained email provider. A separate project does not entitle Client to RRP's shared workspace, master account, development credits, or other clients' data. Website files, CMS content and configuration needed for the agreed export, and any agreed project transfer are handled under Sections 14 and 19. Exported sites may require compatible hosting, licensed components, external accounts, or configuration to operate elsewhere; file delivery does not mean a site will run unchanged on every host. Conversion optimization normally retains Client's existing platform and hosting under Section 3.12. General references to platform selection, migration, or handoff do not authorize their replacement or create a required handoff charge for that service.

For coordination, providers may include meeting capture, transcription, AI summarization, CRM, and task-management tools. RRP will confirm the meeting platform and CRM before setup and limit access and processing to what is reasonably needed. Client is not granting unrestricted access to unrelated records. RRP will use reasonable care in selecting and configuring providers and will not knowingly submit meeting content to a service configured to use it for general-purpose model training without Client's separate written approval. Any material processing limitation or additional account requirement identified before launch will be discussed with Client.

AI-generated notes may omit or misstate facts. RRP's human review reduces but does not eliminate that risk. Client should promptly report material errors and remains responsible for confirming technical, financial, legal, and operational commitments before acting on them. RRP will reasonably correct identified errors in the records it prepares. No particular integration or uninterrupted automatic capture is guaranteed.

Each party may receive nonpublic business, technical, financial, customer, pricing, campaign, or operational information of the other party ("Confidential Information"). The receiving party will use Confidential Information only to perform or receive the Services, protect it using reasonable care, and disclose it only to personnel and service providers who need it and are bound by suitable confidentiality obligations.

Confidential Information does not include information the receiving party can document was lawfully known without restriction, independently developed, received lawfully from a third party without a duty of confidentiality, or publicly available through no breach. A party may disclose information when legally required after giving notice where permitted. These obligations continue for three years after termination; trade secrets remain protected for as long as they qualify as trade secrets under applicable law.

RRP may collect and retain prospect data, outreach activity, replies, booking details, opt-out records, and performance metrics as reasonably necessary to provide, document, secure, and enforce the Services. Where coordination is purchased, relevant meeting notes, authorized transcripts or recordings, task assignments, and Client-reported outcomes may also be processed for that purpose. Website services may involve approved content, domain contact details, account configuration, form submissions, and limited technical or security logs. Meeting content and nonpublic website inquiry information are Confidential Information when they meet Section 12's definition. RRP will access mailbox content or inquiry records only as reasonably needed for authorized setup, troubleshooting, or another agreed service; website inquiries are not authorized for unrelated outreach or resale.

RRP will use reasonable administrative and technical safeguards and restrict access to authorized personnel and providers. Client will supply only information reasonably necessary for the Services and will not supply payment-card credentials, government identifiers, medical records, or similarly sensitive information unless a separate appropriate arrangement is agreed. Each party remains responsible for privacy and data obligations applicable to its own activities; nothing in these Terms authorizes unlawful disclosure.

Reports may rely on third-party data and contain delays, duplicates, or reasonable classification errors. Location assignments and attribution reflect the agreed routing rules and available information. Client will not use received data unlawfully or disregard an opt-out request.

Website conversion reports. The $99 consultation includes preparation and live review of a short formal website conversion report, but no delivery of that report or a copy. For a completed website rebuild or conversion optimization project, RRP will deliver the final report electronically with the completed website work, after full payment of the applicable project fee, whether or not Client purchases Website Care. Delivery is part of project completion and is not deferred until care ends or conditioned on continued care. The final report summarizes the conversion findings, the agreed work completed, and the measurement setup and verification included in the project scope. It may incorporate and update material reviewed during the consultation; it is not a promise to implement every recommendation discussed unless included in the accepted project scope. An assessment or score is a professional judgment based on available information, not proof of future business results. The final report does not include ongoing performance analysis, paid call tracking, or a statistically validated before-and-after outcome study unless separately purchased. Client receives the internal-business-use license in Section 14.1; RRP's underlying methods, templates, and tools remain RRP Materials.

RRP does not promise indefinite storage or export of campaign or meeting data, website submissions, or email archives. A contact form is not an archival or records-management system. Client should retain delivered notes, tasks, reports, and messages needed for its business. On termination, RRP will stop routine access to Client systems except for authorized transition work and, on reasonable written request, return or delete Client-supplied materials and meeting records within its control, subject to legal recordkeeping, billing or dispute records, suppression obligations, and ordinary backup cycles. Client-controlled accounts and third-party retention settings remain subject to the relevant account arrangements. Retained Confidential Information remains protected under Section 12. Historical reconstruction, mailbox migration, and custom exports are not included unless separately agreed.

Standard release of paid website files and domain control is included as provided in Section 19 and is not a separately charged custom export.

14.1 Existing materials and campaign deliverables

RRP retains all rights in its preexisting and independently developed systems, methods, workflows, templates, prompts, software, know-how, campaign structures, and generalized materials ("RRP Materials"). Client retains all rights in its name, logos, content, credentials, and other materials supplied by Client ("Client Materials").

Client grants RRP a nonexclusive, royalty-free license during the Agreement and any agreed transition to use, reproduce, adapt, and display Client Materials solely as reasonably necessary to provide the Services, including approved public website publication. Client represents that it has the rights needed to grant this license. RRP grants Client a nonexclusive, nontransferable license to use final campaign copy, meeting summaries, task records, and reports delivered specifically for Client's internal business purposes. No ownership transfers except as expressly stated below. Reviewing a report during the consultation is not delivery of that report or a transfer of rights to RRP's report templates, scoring methods, or other underlying materials. The final website report is delivered and licensed under Section 13 when the purchased website project is completed and fully paid.

14.2 Paid website deliverables

Upon full payment of the applicable website rebuild, conversion optimization, or handoff fee, RRP assigns to Client, as those deliverables are created, the transferable rights RRP owns in the final original website design, copy, and code created specifically for Client including the original optimization changes created within the approved scope (the "Website Deliverables"), excluding RRP Materials and third-party materials. To the extent RRP Materials are embedded in the delivered website, RRP grants Client a perpetual, worldwide, nonexclusive, royalty-free license to use, publish, copy, modify, maintain, and host those components as part of that website, and to authorize another provider to do so. This license may be transferred with the website or Client's business and is not conditioned on continued Website Care. It does not permit resale of RRP's underlying tools or templates as standalone products.

Stock images, fonts, open-source components, platform features, and other third-party materials remain subject to their applicable licenses and provider terms. RRP will use materials appropriate for the agreed commercial use and identify known material restrictions affecting continued use or transfer. RRP cannot assign rights it does not hold, transfer shared provider accounts, or guarantee exclusive ownership or copyright protection for third-party or automatically generated elements. Client retains the right to use the website as authorized by the applicable licenses. Optimization does not transfer ownership of preexisting Client or third-party site components to RRP or expand rights in third-party materials beyond their applicable licenses. Client-controlled Analytics accounts and data remain under Client's control; RRP receives only the access needed to perform the agreed work.

14.3 Continued use and portability

Client may continue using and modifying a fully paid website after Website Care ends. The rebuild or optimization payment purchases the agreed project work and the rights above; the care fee purchases ongoing services. Standard website file release and domain control are not subject to a second website purchase, cancellation penalty, or requirement to buy Website + Handoff. Deployment, migration, platform conversion, replacement paid services, and new work remain separately scoped. Client is responsible for changes made by Client or a successor provider; RRP is not required to correct problems caused by those changes without a separate agreement. A preview or unpaid proposal does not itself transfer rights.

RRP will not publicly use Client's name, logo, testimonial, identifiable results, or case study without Client's prior written permission. RRP may use aggregated or de-identified campaign information for analytics, benchmarking, service improvement, and internal planning, provided it does not reasonably identify Client or a specific prospect.

Referral services involve business development activity and cannot control prospect decisions, market conditions, email delivery, platform behavior, or Client's sales execution. Consultation and website services do not guarantee conversion-rate improvement, search-engine indexing, search or Maps rankings, traffic, accessibility certification, inquiries, appointments, jobs, revenue, profit, uninterrupted availability, or immunity from spam, security incidents, or data loss. Basic on-page search setup is not an ongoing SEO campaign. Except for express commitments in the Agreement, the Services are provided "as is" and "as available." To the fullest extent permitted by law, RRP disclaims implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, and any warranty arising from course of dealing or usage of trade. These disclaimers do not eliminate the expressly agreed consultation or website-project scope, reasonable-care commitments, file-release rights, or defect correction obligations.

RRP is not a law firm, accounting firm, insurance producer, employment agency, or guarantor of business results. Client is responsible for obtaining its own professional advice and for determining whether and how to pursue, contract with, or serve any prospect or referral source.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, lost business, loss of goodwill, or loss of data, arising from or related to the Agreement, even if advised that such damages are possible.

To the fullest extent permitted by law, each party's total aggregate liability arising from or related to the Agreement will not exceed the greater of (a) the fees paid or payable by Client to RRP during the three months immediately preceding the event giving rise to the claim or (b) $750. These limits do not apply to Client's payment obligations, either party's fraud or willful misconduct, either party's breach of confidentiality, or liability that cannot lawfully be limited.

Client will defend, indemnify, and hold harmless RRP and its owners, personnel, and service providers from third-party claims, damages, penalties, and reasonable costs arising from Client Materials, Client's products or services, Client's communications or conduct, Client's breach of the Agreement, or Client's violation of law or third-party rights.

RRP will defend, indemnify, and hold harmless Client and its personnel from third-party claims that RRP Materials, as provided and used as authorized, infringe a United States copyright or trademark, or that arise from RRP's willful misconduct or material violation of law in performing the Services.

The protected party must promptly notify the indemnifying party, provide reasonable cooperation, and allow the indemnifying party to control the defense and settlement, except that no settlement may admit fault by or impose a nonmonetary obligation on the protected party without consent. A failure to provide prompt notice reduces the obligation only to the extent materially prejudiced.

Either party may elect not to renew as described in Section 8. Either party may terminate for a material breach that remains uncured for 10 days after written notice, except that RRP may suspend or terminate immediately for nonpayment, fraud, unlawful or deceptive conduct, abuse of prospects or systems, material reputation or deliverability risk, or conduct reasonably likely to expose RRP or another person to legal liability or security harm.

If RRP terminates without cause before the end of a paid period, RRP will provide a reasonable prorated refund or service credit for the unused portion; for Website Care, a service credit requires Client's agreement. If RRP ends an unfinished website project without Client cause, or Client terminates that project for RRP's material breach remaining uncured after the notice period above, RRP will refund the reasonably allocated portion of project payments attributable to undelivered work, taking account of usable deliverables actually provided, plus prepaid Website Care attributable to any period after termination. RRP will identify the basis for that allocation. No unpaid installment attributable to undelivered work becomes due solely because of such termination. For a Client breach, website-project payments and any unapproved balance follow Section 9; other Services remain nonrefundable except as required by law. These provisions do not limit nonwaivable remedies. Sections that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, dispute terms, and general provisions. For the $99 consultation, if RRP terminates without Client cause or cannot provide the session, Client may choose a mutually acceptable reschedule or a refund under Section 10; report preparation does not eliminate that remedy.

When coordination ends, RRP's obligation to review open tasks or process additional meeting records ends with that paid coordination period, subject to any agreed transition work and Section 13. Client remains responsible for completing outstanding tasks. Ending the Services does not revoke Client's rights to paid or licensed materials already delivered under Section 14.

Website transition. On ordinary Website Care cancellation, RRP will confirm the paid-through date and the expected end of the hosting, mailbox service, and domain renewal management actually provided by RRP. Client should arrange replacement hosting and, if using an RRP-provided mailbox, replacement email and copies of important messages, and provide transition instructions before that date. Independently retained email service does not need to be replaced solely because Website Care ends; relevant domain settings must remain in place. If RRP stops providing Website Care without Client cause, RRP will give reasonable transition notice where practicable. Suspension for an immediate security threat or other cause may require faster action.

For a fully paid website, RRP will provide or make available a standard export of the current website files, transferable assets, and the database or CMS content and media reasonably needed to recreate the delivered site where applicable, with basic information about known hosting, forms, licensed components, and other service dependencies, at no additional release fee. Shared credentials, other clients' data, nontransferable licenses, and proprietary provider infrastructure are excluded, and known material exclusions will be identified. On cancellation, RRP will ordinarily make the export available before the paid-through date or, for a request received near or after that date, within 10 business days after receiving the request and reasonable identity verification. An unfinished or partially paid rebuild or optimization project remains subject to Sections 8-9 and the agreed completion scope. RRP will retain an export copy for at least 30 days after care ends and notify Client before routine deletion of that retained copy. Hosting and mailbox service are not extended by this file-retention period. Later recovery, if available, may require a separately approved fee.

Client remains the domain registrant. RRP will reasonably cooperate with releasing domain management, providing available transfer authorization, or making an authorized DNS change, subject to identity verification and registrar rules. A transfer lock or provider restriction may delay a particular transfer method. RRP will not take ownership of, sell, or intentionally cancel an already-paid Client domain because Website Care ends, or withhold domain control or paid website files solely to collect unrelated disputed service fees. Future renewals become Client's responsibility after care ends; remaining prepaid registration time stays with the domain. RRP does not promise indefinite renewal funding.

RRP-provided mailbox accounts and stored email require separate transition planning when that optional service has been used. Where supported, RRP will provide the available account access or authorization reasonably needed for Client to arrange continuation or export. Mailbox migration, message-history transfer, new-host deployment, runtime changes, replacement third-party accounts, and hands-on transition work beyond the standard file and control release are separately quoted. Client is not entitled to RRP's shared provider credentials or other clients' information. RRP will not automatically charge a handoff or migration fee to a departing managed client.

For optimization on Client-maintained hosting without Website Care, ending the project does not end or cancel Client's independently retained hosting, domain, email, or other subscriptions. RRP will provide the agreed completed changes, final report, and brief measurement setup record upon full payment and completion, and relinquish routine access after any authorized correction or transition work. Any standard release is limited to the delivered work and site materials within RRP's authorized possession or control; RRP does not promise an export of systems it does not manage or have access to.

The Agreement is governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Before filing a claim, each party will send written notice describing the dispute and requested relief and will attempt in good faith to resolve it for at least 30 days, unless immediate injunctive relief is reasonably necessary.

Any action arising from or related to the Agreement must be brought exclusively in a state court located in Livingston County, Michigan, or, if federal subject-matter jurisdiction exists, in the United States District Court for the Eastern District of Michigan. Each party consents to personal jurisdiction and venue in those courts. Nothing prevents either party from seeking relief in small claims court if the claim qualifies.

RRP may update these Terms prospectively to reflect changes in the Services, law, security, or business operations. RRP will provide reasonable advance notice of a material change affecting an active paid subscription. A material change will take effect no earlier than the next renewal after the notice period unless an earlier change is required by law or needed to address fraud, abuse, or a security threat. Client may cancel before the change takes effect. Continued use after the effective date constitutes acceptance of the updated Terms.

RRP may make nonmaterial operational changes to the Services without notice, provided they do not materially reduce the core service purchased for the current paid period.

Publishing a revised Terms document does not by itself add Locations, add-ons, or charges to an existing account. Existing engagements remain subject to their accepted commercial terms until changed through the applicable notice or express-acceptance process. This website revision does not automatically reprice previously accepted website projects, change their payment milestones, or reset their care billing dates; adopting a different project scope or milestone schedule requires express written agreement. The notice requirement in Section 7.7 controls changes to subscription unit prices.

The parties agree to conduct transactions electronically. Client consents to receive agreements, notices, receipts, renewal information, and other communications electronically at the email address or account provided. Electronic acceptance, records, and signatures will have the same effect as paper records and handwritten signatures to the extent permitted by applicable law. Client is responsible for keeping its contact information current and retaining copies of important communications.

At checkout, the accepted record should identify this Terms version, purchased services and quantities, the amount due now, each subscription's recurring total and first renewal date or disclosed start trigger, and the cancellation method. For a standard managed rebuild, the accepted record must identify the approved project scope and $3,950 total build fee, $1,975 deposit due after scope approval, $1,975 final balance due after final approval and before launch, and the separate $149 monthly Website Care subscription beginning only at launch. For standard conversion optimization, it must identify the approved ten-or-fewer existing core pages, $2,450 total price, $1,225 down payment, $1,225 balance after final approval and before launch, basic Google Analytics conversion measurement setup and verification, and whether optional compatible Website Care at $149 per month was expressly selected. For the $99 consultation, it must disclose the separate upfront fee, no credit toward later work, report review without delivery, and the cancellation and rescheduling policy in Sections 9-10. Consultation or project payment alone does not authorize optional care or other later purchases.

The accepted record must not describe a project deposit as the full project payment or include care charges for preparation. Both rebuilds and optimization include final report delivery with completed, fully paid work under Section 13. The final-payment request and any care activation must follow Sections 7.2-7.4, including express payment authorization and confirmation of the actual care start and first renewal dates. The parties may retain electronic evidence of acceptance and subsequent approved changes. Client's approval of service processing does not substitute for a meeting participant's required notice or consent under Section 6.

Independent contractors. The parties are independent contractors. The Agreement does not create a partnership, joint venture, franchise, fiduciary, employment, or general agency relationship, except for the limited outreach, coordination, domain administration, and website setup and optimization authorizations expressly granted in the Agreement.

Assignment. Client may not assign the Agreement without RRP's prior written consent, except in connection with a merger or sale of substantially all of Client's business and only if the successor assumes the Agreement. RRP may assign the Agreement in connection with a merger, reorganization, sale of assets, or change of control, or to an affiliate capable of performing the Services.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including widespread internet or provider outages, labor disruptions, natural disasters, governmental action, war, civil unrest, epidemic, or cyberattack, except that this provision does not excuse payment already due.

Notices. Notices to RRP must be sent to support@restorationreferralpartners.com. Notices to Client may be sent to the email address provided at checkout or during onboarding. Notice is effective when sent, except a cancellation is subject to Section 8.

Waiver; severability. A waiver must be in writing and applies only to the specific instance. If any provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective.

Entire agreement; headings. The Agreement is the complete agreement regarding the Services and supersedes prior or contemporaneous discussions on that subject. Headings are for convenience only. The words "including" and "include" mean "including without limitation." No ambiguity will be construed automatically against the drafting party.

Restoration Referral Partners
AS Strategies LLC
142 Brighton Lake Rd
Brighton, Michigan 48116
Email: support@restorationreferralpartners.com
Website: restorationreferralpartners.com

By accepting these Terms, Client specifically acknowledges only the services and quantities actually purchased and the following applicable terms:

• Outreach: $500 per Location for the initial 30 days, then automatic monthly renewal at $750 for one outreach Location or $650 per outreach Location for two to five Locations, plus $500 per coordination Location if selected, unless an accepted custom order expressly states different commercial terms.
• Restoration Website Rebuild + Website Care: $3,950 total for a qualifying standard project; $1,975 deposit after written scope approval and $1,975 after final approval and before launch. Website Care starts at launch at $149 per month and automatically renews monthly until canceled. Care is not charged with the deposit or during pre-launch preparation. Custom prices require express acceptance.
• Website Conversion Consultation: $99 paid upfront as a separate fee, with no credit toward later work. The call reviews a short formal conversion report but does not include delivery of the report or a copy. The fee becomes nonrefundable for Client cancellation once report preparation begins, subject to Sections 9-10 and applicable rights. One reschedule is included with at least 24 hours' notice; RRP cancellation permits a mutually acceptable reschedule or refund.
• Existing Website Conversion Optimization: $2,450 total for up to ten agreed existing core pages; $1,225 down after written scope approval and $1,225 after written final approval and before launch. Includes agreed conversion improvements, basic Google Analytics setup and verification normally for phone-link clicks and successful form submissions, two consolidated revision rounds, and 30-day post-launch defect corrections. No ongoing analysis or paid call tracking is included. Client normally retains its existing platform and hosting. Website Care is optional at $149 per month, subject to compatibility and separate express acceptance.
• Final website report: delivered electronically with completed, fully paid rebuild or optimization work, whether or not Website Care is purchased. It is not delivered with the $99 consultation and does not promise future conversion or business results.
• Website + Handoff: separately quoted price, scope, and payment milestones; Client-funded third-party services and no automatic RRP subscription unless expressly purchased.
• Website scope: a rebuild includes up to twenty agreed core pages, a documented transition plan, and the content, blog migration, forms, tracking, integrations, and publishing workflow identified in its approved scope. Conversion optimization includes up to ten agreed existing core pages and the specific improvements and measurement setup identified in its approved scope. Both include two consolidated pre-launch revision rounds and 30-day post-launch defect corrections. Neither is an unlimited migration, ongoing analysis, or SEO engagement; changes require prior approval.
• Website Care allowance: one consolidated minor-edit request of up to 30 minutes per monthly Service Period without rollover, plus the routine care services in Sections 3.7-3.9. Paid website deliverable rights are separate from recurring care.
• Cancellation, refunds, and transition: the procedures and refund limits in Sections 8-9 and 19; the end of hosted services when care ends; and continued rights to the paid website and Client's domain under Sections 14 and 19.
• Results and responsibilities: no guaranteed appointments or business results; coordination has a defined allowance; Client owns substantive follow-through; and checkout acceptance does not supply consent for other meeting participants.

Accepting these Terms alone does not purchase an unselected service or authorize an undisclosed charge.